Terms & Conditions
How to Book
We have tried to make the booking process as convenient and painless as possible. You will need to 1) choose your dates of travel, 2) decide which lodges you would like to stay in, 3) how many nights in each lodge, 4) any private transportation you may require, 5) and any extra guiding you may desire. We will be glad to assist you by answering any questions you might have and by providing valuable information to help you with these decisions. You are not limited to the lodges promoted on our website. We can assist you in booking any lodge of your preference granted that we have their contact information. CRG will then send you an outline of your itinerary based on your choices. Once you have previewed and have confirmed this itinerary with us, we will then check for availability based your dates. We will make tentative reservations at the lodges to secure the space for you and then send you a price quote. After you confirm the price quote you just follow the the payment policy listed below.
Payments: A deposit of 1/3 of the total cost will be due when reservations are made. The balance will be due in our office 45 days prior to arrival. If reservations are made with less than 45 days prior to arrival, full payment will be due at time of booking.
Due to the fact that there are excessive surcharges on accepting credit card payments in Costa Rica for these services we do not use this method of payment. Please issue checks or money orders (except US Postal Money Orders) drawn on US banks and written in US dollars payable to PASO POR COSTA RICA S.A. (corporate name of Costa Rica Gateway) and send to the following address:
Costa Rica Gateway
SBC-840 P.O. Box 025292
Miami, FL 33102-5292
**Please make sure that when writing the check that you do not misspell, strike through, or change any information on the check including your address, telephone number, date, or amount both written and in numbers. Banks in Costa Rica are very particular about this and it could delay your payment.
CRG is based in Costa Rica, our Miami address is associated with a very reliable courier service which brings the mail directly to our office. It typically takes mail one week to arrive to our office from the time you mail it, a little longer from England. It takes two weeks for checks and money orders to clear our bank in Costa Rica once we have deposited them.
Funds can also be wired directly to our bank in the US or in Costa Rica, this is typically more costly but is quicker and especially useful for those making late reservations. Please contact us for the wiring information if you would like to use this method of payment.
If you are sending your payment by letter or package that requires a signature such as registered or certified mail, please send to the following address and don’t forget to add the phone numbers at the end:
Costa Rica Gateway
7939 NW 21ST St.
Doral, FL 33122-1616
Terms & Conditions
Costa Rica Gateway must be notified in writing or by telephone of any cancellations. Cancellation charges are as follows: 60 days or more prior to arrival a $50 handling fee will be charged. All attempts to recover deposits will be made by Costa Rica Gateway. These refunds will depend on individual hotel policies. 60-30 days prior to arrival a $100 handling fee will be charged. All attempts to recover deposits will be made by Costa Rica Gateway. These refunds will depend on individual hotel policies. Less than 30 days prior to arrival all monies will be forfeited. No refunds will be made if you leave the trip for any reason, whether voluntary or involuntary. No refunds will be made for services not utilized.
Costa Rica Gateway acts as an agent for hotels, transportation companies and other contractors and shall not be held responsible for any injury, death, loss, delay or irregularity that may occur including but not limited to the following; any defect in a vehicle or any other form of conveyance, the acts or default of any company or person engaged in obeying a traveler, acts of god, detention, delays or expenses arising from strike, theft, force, civil disturbance, government restriction, accident by aircraft, boat, bicycle, motor vehicles or any other form of transport or in any hotel guest house, pension or other form of accommodation.
PAYMENT OF DEPOSIT IS TAKEN AS ACKNOWLEDGEMENT AND AGREEMENT OF THE ABOVE ITEMS.